Refund policy
Due to the nature of our handcrafted home-fragrance products, all candles and wax melts are final sale and cannot be returned or exchanged. This policy does not apply if your order arrives damaged, defective, or incorrect, or when a return is required by applicable law.
30-Day Returns on Eligible Products
We accept return requests for eligible non-candle and non-wax-melt products within 30 days of delivery.
To qualify for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. A receipt or other proof of purchase is also required.
Approved returns are subject to a 15% restocking fee, which will be deducted from the refund. The restocking fee does not apply to products that arrive damaged or defective, incorrect items, or situations in which applicable law prohibits the fee.
To request a return, contact us at waxmelts@waxmeltboutique.shop before sending your item back.
If your return is approved, we will provide a prepaid return shipping label and instructions for sending your package. The cost of the return shipping label will be deducted from your refund. Return shipping is free when the return is due to a damaged, defective, or incorrect item, or when otherwise required by law.
Items returned without prior authorization will not be accepted.
For any return-related questions, contact us at waxmelts@waxmeltboutique.shop.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us immediately at waxmelts@waxmeltboutique.shop so we can review the issue and make it right.
Please include your order number and clear photographs of the item and its packaging when possible. Do not discard damaged products or packaging until we have reviewed your claim.
NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged unless required by applicable law:
- Candles
- Wax melts
- Custom, personalized, or special-order products
- Sale or clearance items
- Gift cards
- Products that have been used, altered, or removed from their original packaging
Please contact us before purchasing if you have questions about whether an item is eligible for return.
EXCHANGES
We do not offer direct exchanges. For an eligible product, the fastest way to receive a different item is to request a return and, after the return is approved, place a new order.
Candles, wax melts, sale items, custom products, and gift cards cannot be exchanged unless required by applicable law.
EUROPEAN UNION RIGHT OF WITHDRAWAL
If an order is delivered to a country where a statutory cooling-off or withdrawal right applies, you may cancel or return eligible merchandise within the legally required period. For customers in the European Union, this period is generally 14 days after receiving the goods.
Returned merchandise must be unused, in its original condition, and in its original packaging. Proof of purchase is required. Return-shipping costs may be the customer’s responsibility where permitted by law.
Nothing in this policy limits any consumer right that cannot legally be waived. If a provision of this policy conflicts with applicable consumer law, the applicable law will control.
REFUNDS
We will notify you after we receive and inspect your eligible return. We will also let you know whether the refund has been approved.
If approved, the refund, less the 15% restocking fee when applicable, will be issued to your original payment method within 10 business days. Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.
Your bank or credit-card provider may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, contact us at waxmelts@waxmeltboutique.shop.