Shipping Policy

Effective Date: August 23, 2026

Thank you for shopping with Wax Melt Boutique. Each order is handmade and carefully packaged in North Carolina.

Order Processing

Orders are generally processed within 3–5 business days, excluding weekends and holidays. Processing time is separate from the carrier’s estimated transit time.

During launches, promotions and holidays, processing may take longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

Shipping Rates

Available shipping methods, rates and estimated delivery times are displayed at checkout. Shipping charges are calculated using the order’s weight, package dimensions and delivery destination.

Any free-shipping promotion is subject to the terms displayed with that offer. Discounts and free-shipping offers cannot be applied retroactively.

Delivery Estimates

Carrier delivery dates are estimates and are not guaranteed by Wax Melt Boutique. Weather, holidays, service disruptions and other carrier-related circumstances may cause delays after an order has shipped.

Wax Melt Boutique is not responsible for carrier delays outside our control.

Tracking

Tracking information will be emailed or sent by text after your shipping label is created. Tracking activity may take up to 48 hours to appear.

Receiving a tracking number does not necessarily mean the carrier has already accepted the package. It may indicate that the shipping label has been created and the order is awaiting carrier pickup or acceptance.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after an order has entered processing. Wax Melt Boutique is not responsible for orders delivered to an address entered incorrectly by the customer.

If a package is returned because of an incomplete, incorrect or undeliverable address, the customer is responsible for the cost of reshipping the order. Original shipping charges are nonrefundable.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

1. Check around the delivery location, mailbox and surrounding areas.

2. Ask household members or neighbors whether they accepted it.

3. Allow up to 48 hours, as carriers occasionally mark packages delivered before final placement.

4. Contact the shipping carrier using your tracking number.

After completing these steps, contact us at waxmelts@waxmeltboutique.shop. We will assist where possible, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided at checkout.

Lost Packages

If tracking has not updated for an extended period or the carrier confirms that a package is lost, contact us at waxmelts@waxmeltboutique.shop.

We may need to complete a carrier investigation before determining whether a replacement or refund is available. Please retain your order number and tracking information.

Damaged Orders

Please inspect your order as soon as it arrives. If an item is damaged during shipping, contact us within 48 hours of delivery at waxmelts@waxmeltboutique.shop.

Include:

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the shipping box and packaging

• A photograph of the shipping label

Do not discard the product or packaging until your claim has been reviewed. Depending on availability and the circumstances, an approved claim may be resolved through a replacement, store credit or refund.

Warm-Weather Shipping

Wax melts may soften when exposed to high temperatures during transit or after delivery. Softening does not necessarily affect fragrance performance.

Please retrieve packages promptly and avoid leaving them in a mailbox, vehicle, porch area or other hot location. Wax Melt Boutique is not responsible for melting or softening caused by a package being left in excessive heat after confirmed delivery.

Returns and Return Shipping

Wax melts are fragrance products and are generally not eligible for return or exchange. Eligible returns for other products must be approved before being shipped back.

When a return is approved, Wax Melt Boutique will provide the required return shipping label. The customer is responsible for the return-shipping cost, which may be deducted from the refund.

Please review our Refund Policy for complete eligibility requirements, exclusions and applicable restocking fees.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after production, processing or fulfillment has begun.

Contact Us

For shipping questions, contact:

Wax Melt Boutique
Email: waxmelts@waxmeltboutique.shop
Handmade in North Carolina